Terms and Conditions
Last updated: November 2025
Welcome to GSM KOKO — your trusted partner for mobile phone repairs, device upgrades, and tech sales. By using our website https://www.gsmkoko.info or purchasing our products and services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
If you have any questions, please contact us at:
📞 07717951121
📧 admin@gsmkoko.info
1. About GSM KOKO
GSM KOKO provides:
- Professional mobile phone and tablet repairs pc and much more
- Sales of new and refurbished mobile devices
- Accessories and tech products
- Software support and unlocking services
We aim to deliver reliable, high-quality services and products at competitive prices.
2. Repair Services
- All repairs are carried out by qualified technicians using quality parts.
- Repair times are estimates and may vary depending on parts availability and complexity.
- Customers will be informed of any additional costs before extra work is carried out.
- Diagnostic fees may apply if the customer chooses not to proceed with a repair.
3. Repair Warranty
- Most repairs come with a limited warranty covering the specific repair completed (e.g., screen replacement, battery, charging port).
- Warranty does not cover:
- Physical or liquid damage after repair
- Software-related issues
- Damage caused by unauthorized third-party repairs
- Warranty claims must be accompanied by the original receipt or invoice.
4. Product Sales
- All products sold are described as accurately as possible on our website or in-store.
- Refurbished and pre-owned devices may show minor signs of wear but are fully tested and verified for quality.
- Prices are subject to change without notice.
- All sales are final unless the product is faulty or not as described.
5. Returns and Refunds
- Refunds or exchanges are only available for faulty items within the warranty period.
- To be eligible for a return, items must be in their original condition and packaging.
- No refunds will be issued for change of mind or accidental damage after purchase.
- For online orders, please contact admin@gsmkoko.info before returning any items.
6. Payments
- Payment is required in full upon completion of a repair or before product dispatch.
- We accept cash, card, and other approved payment methods as displayed in-store or online.
- Deposits for special orders or part requests are non-refundable once processing has begun.
7. Data and Privacy
- Customers are responsible for backing up their data before submitting devices for repair.
- GSM KOKO will not be held responsible for data loss during service.
- Any personal data collected will be handled securely and used only for providing service or communication purposes, in line with privacy laws.
8. Liability
- While we take every precaution during repairs, GSM KOKO is not liable for indirect or consequential losses, including data loss or business interruption.
- Devices that have been previously damaged by liquid or severe impact are repaired at the customer’s risk.
9. Website Use
- The information and prices on our website are for guidance only and may change without notice.
- We reserve the right to refuse service or sale at our discretion.
- Unauthorized use of this website may result in legal action.
10. Uncollected Devices
- Devices not collected within 30 days after repair completion may incur a storage fee.
- After 90 days, uncollected devices may be disposed of or recycled to recover costs.
11. Changes to Terms
GSM KOKO reserves the right to amend these Terms and Conditions at any time. Updates will be posted on this page with the latest effective date.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
📞 07717951121
📧 admin@gsmkoko.info
🌐 https://www.gsmkoko.info