Terms and Conditions & Privacy Policy

Welcome to our doorstep phone repair service. Please read these Terms and Conditions and Privacy Policy carefully before booking a repair with us. By using our services, you agree to the following terms and how we handle your personal data.

Terms and Conditions

Booking & Deposit

  • A £25 deposit is required to secure your booking. This deposit is deducted from the total repair cost when the repair is successfully completed.
  • The deposit confirms your appointment and covers technician travel, time, and preparation.
  • Deposits must be paid via online payment link or bank transfer at time of booking.

Cancellations & Rescheduling

  • You may reschedule your appointment with at least 24 hours’ notice without losing your deposit.
    Cancellations made with less than 24 hours’ notice or no-shows will result in the deposit being forfeited.
  • If we need to reschedule due to vehicle, stock, or safety issues, we will offer a new appointment or refund your deposit if a new date cannot be agreed.

Payment Terms

  • The remaining balance must be paid immediately after the repair is completed and before our technician leaves.

We accept:

  • Bank transfer
  • Card payment via our on-site card machine
  • Failure to pay will result in debt recovery action being taken.

Unrepairable Devices / No-Fix Situations

  • If a repair cannot be completed due to internal or pre-existing faults (such as severe motherboard or liquid damage), the £25 deposit will be retained as a call-out/diagnostic fee.
  • If you choose not to proceed with the repair after diagnosis or once disassembly has begun, the deposit will still be retained.
  • If we are unable to proceed due to our own limitations (e.g. unavailable or incorrect parts), the deposit will be refunded or transferred to a new appointment.

Device Inspection & Risks

  • We will assess the device before repair and advise of any risks.
  • We are not responsible for existing issues that may worsen during repair (e.g., weak batteries, damaged Face ID/Touch ID, underlying board issues).
  • Water resistance and manufacturer seals may be affected by repairs.

Warranty (3 Months)

  • All completed repairs include a 3-month warranty, covering only the replaced part(s) and workmanship.

The warranty does not cover:

  • Physical or accidental damage after repair
  • Liquid damage
  • Issues caused by third-party tampering after our repair
  • Motherboard faults or unrelated software/hardware issues
  • Proof of repair is required for warranty claims.

Service Area and Call-Out Fees

  • We provide free call-outs within London and a 15-mile radius from London.
  • For locations beyond the 15-mile radius, a small and fair call-out fee will apply based on the distance. We will confirm the exact fee with you before booking.
  • We reserve the right to decline service to areas outside our operational zone.

Repairs and Parts

  • We use high-quality replacement parts sourced from trusted suppliers to ensure your device performs reliably.
  • Genuine manufacturer parts (e.g., Apple, Samsung) are available upon request, which may incur additional cost. Please specify if you require genuine parts when booking.
  • We cannot guarantee compatibility or availability of parts for all modelsin such cases, we will inform you prior to repair.

Booking and Service

  • Repairs are carried out on-site at your chosen location (home, office, etc.) using our fully equipped mobile repair van.
  • Most common repairs take approximately 30 minutes.
  • If your device requires advanced repair beyond what can be done on-site, we will discuss further options with you, including taking the device to our secure workshop with your consent.

 Pricing and Payment

  • All prices are clearly listed on our website. Please request a quote if your repair or model is not listed.
  • The agreed price covers labour, parts, and call-out fees (if applicable).
  • We accept cash, major debit/credit cards, Apple Pay, Google Pay, and bank transfers.
  • Payment is due upon completion of the repair unless otherwise agreed.

Warranty

  • All repairs come with a 3-month warranty covering both parts and labour unless otherwise stated.
  • Warranty does not cover physical damage, water damage, or faults caused by misuse after the repair.

Customer Responsibilities

  • Please back up your data before repair, as we are not responsible for data loss.
  • Provide accurate information about the device and its issues to help us diagnose and fix it efficiently.
  • Ensure safe access and a suitable workspace for our technician to carry out the repair.

Liability

  • While we take every precaution to perform repairs safely and professionally, we cannot be held liable for any loss or damage beyond the scope of the repair service.
  • In cases where the device is beyond repair, we will inform you promptly.

Cancellation and Rescheduling

  • Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.
  • Late cancellations or no-shows may incur a cancellation fee.

Privacy Policy

Data & Privacy

  • Customers must back up all data before repair.
  • We accept no liability for loss of data, files, apps or settings.
  • Customer information is handled in accordance with GDPR regulations.

Customer Responsibilities

  • Customers agree to:
  • Provide accurate device information
  • Be present during the appointment at the agreed time/location
  • Provide parking if possible for the technician
  • Pay the remaining balance upon completion of the repair

Limitation of Liability

  • We are not liable for:
  • Loss of data or accessories
  • Further faults not related to the replaced component
  • Consequential or indirect damages
  • Loss of manufacturer warranty following repair

Information We Collect

  • Personal details: Name, address, phone number, email, and any other information you provide when booking a repair.
  • Device information: Make, model, serial number, and details about the repair needed.
  • Payment information: Details required to process your payment securely.

How We Use Your Information

  • To process your booking and provide the repair service.
  • To communicate with you about your appointment, repair status, or any changes.
  • To send you updates, promotional offers, or service information if you opt-in.
  • To comply with legal obligations.

Data Protection

  • We use industry-standard security measures to protect your personal information from unauthorized access or disclosure.
  • Your data is stored securely and only accessible by authorized staff involved in delivering the service.

Sharing Your Information

  • We do not sell or share your personal data with third parties for marketing purposes.
  • We may disclose your information if required by law or to protect our legal rights.

Your Rights

  • You have the right to access, correct, or delete your personal data held by us.
  • You can opt-out of marketing communications at any time by contacting us.
  • For any data privacy concerns or requests, please get in touch via our contact details.

Cookies and Tracking

  • Our website may use cookies to enhance your user experience and collect anonymous usage data.
  • Cookies do not contain personal information and can be disabled in your browser settings if you prefer.